Shipping Policy

We deliver our products to any address around the world. However, Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.
 
Please note that residential shipments to USA and some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. Our courier agents DHL, FEDEX, UPS, DTDC, BlueDart, Speed Post etc will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
 
No deliveries are made on Saturdays and Sundays in most countries with 5 day work culture. In many Islamic countries Fridays are normal off days. Some times we can try to organize deliveries on Saturdays also at some extra cost on case to case basis.
 
Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.
 
Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partners, do not make any pick-ups on those days.
 
Transit times
We delivered all items through reputed courier partners like DHL, UPS, BlueDart, DTDC, SpeedPost etc and they deliver within 3-4 days across USA, Europe and all Major cities of Middle and Far East.
 
If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
 
Please note that all the products will be shipped from India.
 
Shipment and tracking details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company’s website details. You may also check the same on our order status page.
 
Tracking numbers for orders shipped might take maximum 36 business hours to become active on the courier websites.
 
Transit Risk 
Ethnic Fame is shipping all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Ethnic Fame will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.
 
 
Address change requests
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to care@ethnicfame.com and the needful will be done.
 
Multiple address order
Currently this option is not available. However, if you want to send the product to different addresses, you can place separate Orders.
 
Incorrect or incomplete address
Please note: some courier companies charge a penalty for incorrect shipping addresses, where in the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees & not EthnicFame.com.
 
Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for same.
 
Time to Ship
For each item we have mentioned time to ship on each product page. These are indicative & approx values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.
It is advisable to email us with the item codes to get more accurate time to ship estimate.
 
In most cases, your order will be processed within 24-48 hours of your placing it. You can expect to receive your order, on average, within 5 to 20 business days of placing the order.
 
What if any Delays
Time to ship mentioned on our website against each items are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.
If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.
 
 
VAT & Custom Duties
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
 
Billing Address & Shipping Address.
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
 
What happens if my order is lost in transit?
If a shimpent is lost in transit, we wait for 15 days and then reprocess/reship the order.
 
if you have any questions about our shipping policies, please email us at care@ethnicfame.com